FAQ LC MACHINE
What is LC Machine?
LC machine is a high-end “pasta” machine designed for conditioning polymer clay. LC Machine was designed in cooperation with engineers and polymer clay community, that is why it is well-engineered and user-friendly. LC Machine meets even the highest expectation of polymer clay artists and can be helpful for clayers with special needs.
Where can I buy Mammoth and Elephant model?
Mammoth and Elephant models are out of production, but you may order LC Squirrel on Lucy Clay Store.
How much does LC Machine cost?
You may find current prices at Lucy Clay Store.
How much does Expedited Shipping of LC Machine cost?
The shipping cost depends on the country and the postal address. Approximate shipping cost within Europe is 20 USD, to the USA 35 USD, to Australia 80 USD. You may learn more about shipping costs in Lucy Clay store.
What is the difference between Squirrel and Baby Squirrel models?
The main difference is the size, please find the specifications in the table below:
| Squirrel 20 | Baby Squirrel 15 | |
| Rollers length | 20 cm / 7.9” | 15 cm / 5.9” |
| The gap between the rollers | 0 – 1.8 cm / 0.7” | 0 – 1.8 cm / 0.7” |
| Length (without handle) | 37 cm / 14.5” | 32 cm / 12.5” |
| Width | 21 cm / 8.3” | 18 cm / 7” |
| Height | 26.5 cm / 10.5” | 20.5 cm / 8” |
| Space under the rollers | 15.5 cm / 6” | 9.5 cm / 3.8” |
What is the difference between Mammoth and Squirrel models?
Firstly, the Mammoth model is out of production. LC Squirrel has similar features to LC Mammoth, but it has slightly shorter rollers: LC Mammoth rollers were 25cm/9.84″, LC Squirrel rollers are 20cm/7.87″.
LC Squirrel model 2020 has a bigger gap between rollers (18mm/0.7″) than LC Mammoth (12mm/0.47″).
How will the LC Machine be packed? Will there be assembly after unboxing?
Our goal is for you to have as little assembly as possible. Currently, we are offering a party assembled LC Squirrel. Please watch the unboxing and assembling video.
Can I rotate the Machine using a motor?
Unfortunately, Lucy Clay Machine comes without a motor. Instead of a motor, you may rotate the machine using a cordless drill – a drill adapter is included in the package.
Can I rotate the Machine using a cordless drill?
You may rotate the LC Machine using a cordless drill on your own risk. The drill shall be connected via a hexagonal adapter (included in the package). The LC Machine requires approximately 280 – 350 rpm (Rotations Per Minute). Please check the technical specifications of your drill to make sure that you don’t surpass the maximum rotation speed of 350 rpm. SAFETY FIRST!
What are “cleaner blades”? Will they be included in a package?
Cleaner Blades are long white plastic parts that prevent a sheet of polymer clay from spooling onto the roller.
As you know, a bit of polymer clay is usually left on pasta machine blades, so it is necessary to clean the blades every now and then. Otherwise, those leftovers will stick to the next sheet. You can easily remove and clean the blades of the LC Machine. Please watch the video on how to install the Cleaner Blades.
A pair of Cleaner Blades is included in a package.
When/How to clean the cleaner blades?
During use, clean the cleaner blades from time to time and whenever needed. Please watch the video on how to install the Cleaner Blades.
How will the LC Machine be secured to the work surface?
The base of the LC Machine will be equipped with 4 special strong magnets. You will attach the metal magnet pads to your table with double-sided tape, which is included in the package. Alternatively, you can screw the metal magnet pads to your table.
Once your work is done, you can easily detach your LC Machine from the magnetic pads with one movement.
A final option is to place the LC Machine on the edge of the work surface and secure it using C-clamps. C-clamps are sold at hobby stores and hardware stores. They are not included in the package of LC Machine because we don’t want to sell you something you don’t need or already have.
What are the supporting bolts for?
The gap is set by big knob/wheel located on backside. Two supporting screws prevent the roller frame from sagging under pressure. Thanks to this you can set up the gap up to 18 mm.
Please watch the video which shows how to turn the knob and supporting wheels.
Is there a warranty on LC Machine?
LC Tools products are made from high-quality materials which are subject to continuous quality control. They come with a 2-year warranty (a 1-year warranty for cleaner blades). The warranty does not cover damages caused by improper handling and manipulation which is inconsistent with the instructions specified in the product manual.
How to proceed if my LC Machine was delivered damaged?
Never accept a parcel that is crushed, damaged or has been left open without asking a report from the postman/delivery service. If you receive it damaged, please inform us directly at support@lucyclay.com before sharing it on the Internet.
How / Where to complain?
If you are having any trouble with your LC Machine, feel free to contact us at support@lucyclay.com. If possible, attach a photo/video documentation.
What is the VIP Club? How to join the VIP Club?
The LC VIP Club is a membership-based club for our savviest customers. Members will have access to exclusive offers and discounts. If you own a Lucy Clay Machine, please register your device using LC Machine Warranty Card and join the Facebook group LC Machine owners www.facebook.com/groups/lcmowners/ and you will automatically become a member of the VIP Club.
If you did not find the answer to your question, please address it to support@lucyclay.com.
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